Email Spoony Sweets

Email Us Here

  • Instagram - Black Circle
facebook icon.png

Follow Us Here

Get coupons, specials, news and updates

Copyright © 2019 Spoony Sweets LLC, All rights reserved.

Spoony Sweets Employment

Job Type: Part-time

Position Available: Cafe Assistant

We are looking for an energetic cereal loving fanatic to help us give superior customer service. This person should have a passion for cereal. Must be responsible, hard working and friendly. Someone who can work with a smile on their face and have a good time. If this sounds like you send your resume to info@spoonysweets.com

Cafe Assistant

 

Key areas of responsibility:

  • Serve customers efficiently with cereal bowls, drink orders and take payments.

  • Assist in preparation of cafe and counters before, during and at the end of service.

  • Offer customers amazing standards of customer service and care.

 

The role includes:

  • Demonstrating the highest standards of customer service.

  • Giving advice, guidance and recommendations on cereal bowls and menu selection to customers to ensure a positive experience  and repeat business.

  • Ensuring adequate stock levels of supplies for café area, managing orders and stock rotation.

  • Managing and meeting customer expectations, upsell to maximize profit.

  • Service of cereal bowls, hot and cold beverages, and other food items.

  • Ability to lift boxes, case of soda, etc, up to 30lbs

  • Keeping the areas tidy and clean including table clearing, removing waste, and sweeping.

  • Handling customer complaints in the first instance and reporting feedback to the Managers.

  • Working within established guidelines and operating procedures.

  • Responsible for security (product and cash), taking payments accurately and be vigilant for shoplifters and fraudulent credit cards etc.

  • Ensuring compliance with all Handling & Safety and food hygiene.

 

Personal skills that are required for the job:

  • Having a friendly and engaging personality, a good communicator, able to work under pressure.

  • Comfortable working with members of the public, able to initiate conversations and provide a sincere welcome and enjoy providing great service.

  • Need to be willing to learn, take instruction and work under own initiative, supporting other team members and able to multitask.

  • Assistants will be on their feet for most of the day and may be required to lift and carry trays and boxes, restock cereal and toppings, refill milk dispenser, make coffee, restock beverage refrigerator, trash removal, etc.

  • You should have a comprehensive understanding of the menu and have a passion for cereal.

  • An effective, well organized and efficient team player.

  • Knowledge of register operation and cash handling. We will train on our system.

  • Excellent standards of personal presentation, appearance and articulate.

  • Food Hygiene training / qualifications.